Position Overview
We are seeking a committed, proactive, and personable individual to assume the position of Club Manager on a part-time basis. The successful candidate will play a pivotal role in ensuring the efficient, safe, and customer-oriented day-to-day operation of our club. This role is ideal for an individual with demonstrable leadership experience within hospitality, leisure, or membership-based environments, who thrives in people-facing roles and has a genuine passion for enhancing member satisfaction and community engagement.
The Club Manager will be responsible for supervising staff, managing operational procedures, promoting club services and events, and ensuring that members and guests receive an outstanding experience during their visits. The role requires flexibility to work weekday evenings (until close at midnight) and throughout the weekend.
Key Responsibilities
* Provide leadership across all facets of the club's daily operations, including supervision of staff, delegation of duties, rota management, and continuous training and development.
* Develop and implement practical strategies to increase member engagement, satisfaction, and retention.
* Ensure a high level of customer service is consistently delivered by addressing queries, feedback, and complaints promptly and professionally.
* Oversee financial processes, including managing budgets, stock control, daily takings, and expense monitoring.
* Plan, organise, and coordinate internal and external events, matches, and social functions that enhance the club's public profile and member experience.
* Monitor compliance with all applicable health, safety, licensing, and fire safety regulations, ensuring the premises remain clean, safe, and welcoming.
* Work in collaboration with the marketing and communications team to promote club activities through social media, newsletters, and other communication channels.
* Operate IT and facility management systems to support scheduling, reporting, communication, and overall administrative efficiency.
* Provide regular reporting to the committee or club directors on operational matters, performance KPIs, and any areas requiring intervention or investment.
Person Specification
Essential:
* Proven track record in a leadership, supervisory, or managerial role within a hospitality, leisure, or customer service environment.
* Outstanding interpersonal and communication skills, with fluency in written and spoken English.
* Strong organisational and time-management abilities, capable of handling multiple responsibilities concurrently.
* Proficient in Microsoft Office (Word, Outlook, Excel) and general IT systems relevant to scheduling, reporting, and communication.
* Demonstrable customer-focused mindset, committed to delivering excellent service standards and fostering positive relationships with members.
* Ability to lead, motivate, and work effectively as part of a team while also exercising initiative and independence.
Desirable:
* Prior experience managing a members' club, sports facility, or community venue.
* Experience in event coordination, community outreach, or hospitality marketing.
* Familiarity with POS systems, booking software, and cash handling protocols.
Additional Requirements
* Flexibility to work evening and weekend shifts as per operational needs.
* Eligibility to work in the UK.
* Willingness to undergo a basic DBS check, if required by the nature of the club's operations.
Job Type: Part-time
Pay: £12.00-£15.50 per hour
Work Location: In person