Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you. PETA ltd are proud to be working with Transparent Communications to recruit and train a new Business Administration Apprentice. The business administration apprentices job role will involve providing administrative support to the management and administration team and will be an all-encompassing role involving answering phone calls, despatching goods, raising invoices and ordering stock. Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach. About the role: The Business Administration Apprentice will be responsible for the following duties: Answering phones and fielding customer / supplier queries Working through the despatch process to ensure the timely release of orders to customer Loading of invoices into Sage and raising of customer invoices off of the e-commerce system Providing support to the team by chasing prices, helping on quotes when busy Provide some first level of customer support via phone & e-mail Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers Deal with complaint emails and phone calls Establish and maintain effective working relationships with co-workers, supervisors and the general public Maintain a consistent and professional attitude Take on additional duties when required Adhere to stated policies and procedures regarding health and safety in the workplace Adhere to procedures regarding the proper use and care of equipment and materials associated with the role Essential Skills: Although no experience is required for the role of the Business Administration Apprentice, the skills listed below will be beneficial: GCSE English and Maths grade 4/C (or equivalent) Basic IT skills Eager to learn Proactive and uses initiative Relationship building Communication Driven Motivated About You About Us Transparent Communications is an IT and AV solutions provider, with vast experience of specifying and delivering solutions over the past 21 years. We do a lot of work within the education sector but we are also members of Joscar and approved suppliers to global companies in the defence sector, having delivered over £1m worth of business to them over the past 3 years. The Ministry of Defence has also purchased from us on several occasions, with repeat orders going to several barracks / RAF bases throughout the UK. In addition to this, we've also supplied repeatedly into national government agencies and departments, including the Home Office, Crown Prosecution Service and US Embassy. Benefits: 20 days holiday plus bank holidays 3 permanent staff (longest serving 10 years) Training and development Close to public transport links A good working environment Small business Don’t miss out on your opportunity for the Business Administration Apprentice role, apply today!