JOB TITLE: Services Manager - Security & Cleaning
LOCATION: Dolphin Centre, Poole
WORKING HOURS: 40 HOURS PER WEEK
SALARY: £36,875 per annum
Join Our Team at the Dolphin Centre!
ABM is seeking a proactive and dedicated Services Manager to oversee our security, cleaning, and pest control services at the Dolphin Poole. This role is not just about management; it’s about inspiring a team and making an impact in the heart of Poole.
What You Will Do:
· Lead and manage the delivery of top-notch security and cleaning services.
· Ensure excellence in all areas of responsibility, maintaining high standards of cleanliness and security.
· Collaborate with stakeholders to tackle challenges and devise innovative solutions.
· Contribute to Place Based Social impact initiatives, making a real difference in the community.
Who You Are:
· A leader with a vision for impeccable service delivery.
· Passionate about creating safe, clean, and welcoming environments.
· A problem-solver who thrives on meeting challenges head-on.
· Community-minded, eager to drive positive change in the Dolphin Poole area.
Why Join Us?
· Empowerment to make decisions that elevate our services.
· Supportive team environment where your contributions are valued.
· Opportunities for professional growth and community involvement.
· Competitive salary and benefits package.
OVERVIEW OF JOB DESCRIPTION
Management and delivery of security, cleaning and pest control contract to the required standard of both ABM and the client.
As the Soft Services Manager you will be required to ensure all areas of responsibility are cleaned and secured to a high standard. You will also collaborate with various stakeholders to understand the challenges and deliver effective solutions.
MAIN DUTIES & RESPONSIBILITIES
1. Line management of security and cleaning teams
2. Manage budget and track expenditure to meet P&L forecasts
3. Control rosters to ensure correct manning levels to meet SLA’s
4. Oversee timesheet input to maintain accurate payroll information
5. Manage recruitment, development and training of staff
6. Attend monthly review meetings using PowerPoint presentation
7. Conduct regular cleaning audits to ensure a clean environment
8. To support ESG initiatives and Place Based Social Impact initiatives.
9. To conduct investigations and disciplinaries when required
10. Proactive approach, suggesting new initiatives and best practice
11. Ensure compliance to the Data Protection Act
12. Review and conduct risk assessments
13. Flexible to meet operational needs such as out of hours welfare visits and Saturday duty manager
14. Manage the correct use of chemicals adhering to COSHH regulations
15. Ensure monthly Toolbox Talks are conducted by Team Leaders and recorded
16. Record sickness and conduct Return to Work interviews
17. Complete absent management process
18. Ensure all staff are familiar with and adhere to ABM’s and the clients H&S policies
PERSON SPECIFICATION - ESSENTIAL
19. Ability to communicate and engage effectively with clients & staff
20. Strong leadership skills
21. Ability to prioritise tasks
22. Excellent report writing skills
23. IOSH Managing Safely
24. SIA licence SG
25. Minimum 2 years’ experience in a similar role
26. Excellent computer skills (Excel & PowerPoint)
27. Experience of conducting investigations & disciplinaries
DESIRABLE
28. CCTV licence
29. Degree in relevant field
30. First Aid qualification
31. Member of professional body
32. BICS qualification
Benefits
We’re proud to offer a great range of benefits including:
33. 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
34. Mental Health support and Life Event Counseling
35. Get Fit Programme
36. Financial and legal support
37. Cycle to work scheme
38. Access to Lifeworks, our innovative employee app where you can find:
39. Perks: discounts, gift cards, cashback, and exclusive offers
40. Life: Search for resources and tools on topics ranging from family and life to health, money and work
41. Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.