Networks Subject Matter Expert - Capital Programme
A Band 6 appointment, with developmental milestones, considered for those without experience to be appointed at a Band 7.
The post holder will work directly with Projects and Programmes team within IT and the wider trust capital team to deliver the trust's large capital plan alongside general move and change activities.
Act as lead engineer for networks on new projects and moves, working in agreement with standards set out by the Technical Lead - network and security.
Main duties of the job
Work as part of the wider networks team, providing comprehensive technical expertise and support to maintain and expand the Trust's IT network infrastructure, responsible for all network services including local, wide area networks, wireless and remote working services.
Have a good breadth and depth of IT knowledge, work without supervision, and understand the complexity of the overall IT infrastructure within location(s).
Out of hours support is provided by the department and active participation may be a requirement.
Job responsibilities
This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet specific UKVI requirements.
Operational
* Lead engineer on build, configuration, documentation, and integration of new IT network service components as part of the Trust's technology expansion alongside the capital programme.
* Manage installation of new structured cabling including WAN and distribution connections alongside client side, BMS, IOT and WAP connections.
* Provide quotations for networking components to project team.
* Install and configure new networking components.
* Maintain technical standards for network services.
* Plan, recommend and implement changes to infrastructure services to improve capacity and performance and address potential risks.
* Respond to escalated network issues.
* Monitor reporting and proactively respond to network errors and performance issues.
* Provide evidence to support information security reviews and best practice including the information governance toolkit and ISO27001 Information Security Management System.
Communication
* Explain complex IT issues to non-IT staff, conduct training or lead presentations to non IM&T staff.
* Advise customer representatives and service users on issues relating to the IT service needed to meet specific IT needs.
* Communicate effectively with all customer personnel and service users in a positive and helpful manner.
* Liaise with external product suppliers and contractors, and with other NHS and Social Care organisations, departments and divisions to ensure customer needs are met and technological solutions match current and planned network plans and IT strategies.
* Act as a model with excellent communication and listening skills to staff and customers/patients.
* Maintain confidentiality, adhere to Data Protection Act, Freedom of Information Act and Caldicott Principles.
Service Delivery and Improvement
* Identify areas requiring service improvements where needed.
* Identify areas for improvement in systems, processes and procedures that will improve the service, seek agreement, take issues forward with appropriate support, implement an action plan and communicate decisions across the team.
Person Specification
Skills
* Degree level or equivalent knowledge through experience. In-depth specialist knowledge of IM&T procedures acquired through degree or equivalent level plus knowledge, experience & expertise in IM&T management & staff management. NVQ or HNC in Business Administration (D).
* Experience managing support services for complex enterprise network environment.
* Experience with Juniper network equipment.
* Experience with enterprise level wireless network technology.
* Experience with enterprise level network security.
* Knowledge of ISO 27001 (D) and ITIL service management framework.
* Knowledge of Project Management practices.
Equality, Diversity, and Inclusion
* Evidence of having championed diversity in previous roles.
* Evidence of having undertaken own development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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