Job Description
If you have applied for this position in the past 3-months and were unsuccessful, please refrain from reapplying.
Working Hours: Monday to Thursday, 8am-5:00pm, Friday, 8am - 4:30pm.
Contract Type: Hybrid (Office-based for 6 months, then hybrid)
Join Our Team as a Customer Communications Centre Advisor
Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job-we're offering a long-term career development opportunity.
About the Role
As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers-handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.
You'll be empowered to:
* Resolve customer queries at first contact
* Collaborate across departments to find solutions
* Support new colleagues through buddying and training
* Continuously develop your skills through training in general and repairs enquiries
What You'll Bring
We're looking for individuals who are:
* Excellent communicators with a professional telephone manner
* Empathetic and customer-focused
* Proficient with IT, specifically MS Office
* Able to prioritize and manage time effectively
* Educated to GCSE level (A-C in English and Maths)
Experience in customer service of some description is a must, but this doesn't have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.
Why bpha?
We live by our values:
* We take responsibility - doing the right thing, not the easy thing
* We show empathy - listening and understanding every customer
* We are better together - collaborating and celebrating diversity
* We are ambitious - always learning and striving to be the best
With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.
Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.