Are you looking for a part time role that will develop your admin and customer support skills where no two days are the same? About Us Learning Tree helps others learn new skills and technologies by delivering award winning IT training, certification and management training. More than 65,000 organisations around the world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are seeking a part time, highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a part time Customer Service Executive, you will also be responsible for answering customer calls, responding to emails and chat inquiries. Your duties will include enrolling customers into courses, giving pricing details, handling complaints with empathy and ensuring a seamless customer experience. While complaint handling is part of the job, it is a rare occurrence. What You Will Bring You’ll have a keen eye for detail and accuracy, gained from experience in a highly administrative role. You’ll have a positive attitude and a genuine drive to help people and rectify situations. This role would suit someone who gets satisfaction from doing a good job and helping others. You’ll enjoy working in a diverse environment where no day is ever the same, and there are always new tasks and challenges to tackle. You’ll be curious and eager to learn new skills and adapt to changes as new products or systems are introduced and motivated to learn various functions. Additionally, you will value collaborative teamwork and building positive working relationships, contributing to a friendly and supportive team atmosphere. About the Team As Customer Services Assistant, you’ll be working in a friendly, and supportive team. This role offers great job satisfaction for someone who enjoys building relationships with stakeholders and is comfortable multi-tasking in a face-paced environment. The team values good timekeeping, creating a friendly working atmosphere and building positive working relationships. The Customer Services team is often the customer's first interaction with Learning Tree. Providing an exceptional first impression is paramount, as is every interaction with customers and colleagues alike. The team plays a crucial role at Learning Tree, from sales to problem-solving and supporting the sales team with excellent leads. The Package Salary for the Customer Services role is £12,250 for 18.75 hours per week (£24,500 per annum FTE). Because this role is pivotal to the support of our customers, this role which require flexibility between the hours of 13:45 to 17:30 (18.75 hours per week) Monday to Friday. You’ll have a great hybrid balance, working 1-2 days per week in our offices in either London or Leatherhead and the remainder from home. Here are just some of the things you can expect when working as part of our team here; • Free Learning Tree courses for you and your immediate family • Pension, private health insurance, group life insurance, group income protection • Discounts, cashback and savings on instant vouchers at high street retailers • Fantastic employee recognition and milestone anniversary programme • Employee Assistance Programme and wellness hub • 23 days annual leave entitlement rising to 27 with service, plus bank holidays and 3 Company days over Christmas on top (pro rata for part time) What next We provide full training, so a willingness to learn and grow is a must. If you are looking for a role where you can make a real impact and be part of a supportive team, we would love to hear from you! We want to build a diverse, inclusive and authentic workplace so if you are excited about this role, we encourage you to apply if you think your attitude and values are a fit. Please use your cover letter to explain why you think you are a great fit. You may also be interested or have experience in the following: customer services, office administration, admin support, client services, sales, learning and development. REF-223 825