Overview
Senior Head of Delivery (Engineering, Implementation & Support)
Location: Wilmslow, UK (Full time office-based)
Salary: This is a senior leadership role and remuneration will reflect experience, scope and impact.
About FastDox
FastDox is a B2B SaaS company serving customers globally, with operations across the UK and Canada. We build and deliver software that helps organisations run critical, document-driven processes faster and more reliably.
This is a senior leadership role for someone who can lead and scale an entire delivery function – spanning engineering, configuration/implementation and technical support – rather than a traditional “projects only” delivery position. The Senior Head of Delivery has direct line management responsibility for the Head of Development, Head of Projects / Implementation and Service Desk leadership.
The Senior Head of Delivery will report jointly to the Commercial Director and the CEO, working closely with both on delivery execution, commercial commitments and company-wide priorities. The Commercial Director and CEO together oversee FastDox’s commercial and product operations, client commitments and strategic direction.
This role plays a critical part in ensuring that what FastDox sells, promises and positions in the market is delivered reliably and at scale.
The mission
Own end-to-end delivery across Engineering, Implementation/Professional Services and Technical Support, creating:
* A predictable release and go-live engine.
* A tight operating rhythm with Commercial so what we commit to is what we deliver.
* A scalable, multi-disciplinary delivery function that you will shape, mature and grow over the coming years.
This is a genuine opportunity to take ownership of the whole function, define how it operates, and lead it into its next stage of maturity.
What you’ll do
What you’ll do
#J-18808-Ljbffr