Role Title: NetBackup L2 support Minimum years of experience: 5-8 Years. Possibility of remote work: Hybrid, 2 days office work Contract duration:18 months. Location: Sheffield JOB DETAILS Required Core Skills: 1. Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure 2. Experience of customer deployments exceeding 50,000 endpoints 3. Previous large scale migrations experience of data protection workloads Nice to have skills: 1. Effective communication skills in both verbal and written English 2. Good analytical and troubleshooting skills (the ability to think logically through a problem) Detailed JD: • Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure. • Taking initiative and proactively raising issues with both internal teams and external vendors • Experience logging calls with both hardware and software vendors, including progressing issues through to resolution • Strong understanding of data protection solutions for Linux, Windows, Oracle and VMware. Including deployment and troubleshooting issues • Experience of customer deployments exceeding 50,000 end-points • Previous large scale migrations experience of data protection workloads • Basic ability to troubleshoot when issues are introduced from automation • Experience supporting environments with multiple NBU primary server domains, as well as 100's of media servers • Experience operating within controlled environments, adhering to strict change management and role elevation criteria. • Flexibility to work across time zones as required. Additional skills - • Effective communication skills in both verbal and written English • Client focused with regards to service delivery • Self-driven and able to work independently or within a team • Good analytical and troubleshooting skills (the ability to think logically through a problem) • Must have the initiative, tenacity and commitment to see problems through to resolution • Confidence to speak out and voice their opinions where necessary.