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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? Ready to make a meaningful impact in the quest for a sustainable future? We are currently looking for a Customer Services Representative to join our busy team in Shipley, West Yorkshire!
Hours of Work: Full-time, details to be discussed at interview.
As a Customer Services Representative, you will be an integral part of our Operations Team, responsible for delivering first-class service to our customers throughout their journey with us. You will handle enquiries efficiently through various channels, including phone, email, webchat, and social media. Your role will involve assisting customers with their accounts, answering queries about our services, scheduling appointments, and providing technical advice. You will ensure every customer interaction fosters satisfaction and promotes a seamless experience.
Customer Services Representative Requirements
* Minimum 2 years\' experience in Customer Service.
* Educated to GCSE O\'level standard or NVQ level 2 or 3 in customer service or administration.
* Excellent communication skills and a highly organised approach.
* Target-driven with a strong customer focus.
* Proficient in Microsoft Office and navigating social media platforms.
Meet the Organisation: Who We Are and What We Do
Switch2 Energy is the UK's most experienced provider of end-to-end solutions for heat networks. We are dedicated to helping communities live sustainably, optimising energy efficiency, and shaping the future of renewable energy. Our team\'s expertise lies in the design, build, and operation of heat and energy networks, ensuring we provide smart solutions for local authorities, housing associations, and private developers. Discover more about our mission and projects on our website and our YouTube page.
If you think you are suitable for this Customer Services Representative role, please apply now! This is your chance to make a difference and join a company on the forefront of sustainability!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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