Reports to: Customer Services & Intraday Manager Location : Leicester LE3 5BZ Working hours: 37.5 hours per week Shift pattern: Rotating shifts between 6am–6pm, Monday to Sunday. Some weekend working required on a rota basis. Shifts between 6am–8am paid at £15 per hour (subject to Tax and NI) Shifts between 4:30pm–6:30pm paid at £15 per hour (subject to Tax and NI) Salary: £25,000 - £25,570 per annum As a Real-Time Field Operations Coordinator at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently. This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story. Department YUS - 1010 - Operations Support Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £25,000 - £25,570 / year Reporting To Customer Services & Intraday Manager This Role's Hiring Manager Tina Hand View Tina's Profile What We Need From Yü Here’s a taste of what you’ll be doing: Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges. Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability. Liaise with customers to communicate changes to scheduled appointments and manage expectations. Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work. Provide live support during warrant activity and proactively escalate any barriers to completion. Identify and respond to operational pinch points to drive positive, real-time job outcomes. About Yü If you have what it takes you could be just what we’re looking for… Proven experience in a fast-paced scheduling, field operations, or contact centre role Strong communication and customer service skills Confident decision-making and the ability to remain calm under pressure A natural collaborator who can influence and support both internal teams and external contractor Tech-savvy with the ability to quickly learn internal systems and tools Desirable Experience of the Utilities industry would be beneficial but is not essential Yü Come First We have a wide range of benefits for our employees including: 24 days annual leave bank holidays Generous bonus scheme based on individual and team performance Training and development opportunities to Supervisory and Management positions Training and development opportunities to spend time in our sister business Yu Smart Holiday buy – up to 5 additional days Day off on your birthday Employee Assistance Programme Annual salary review Enhanced paternity, maternity and adoption policies Yü made a difference Awards 3 days additional annual leave if you get married/civil partnership etc. Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus, many more YUIndeed This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. About Yü Group Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers. Documents Real-time field operations coordinator Click to view Apply Now