The Best Connection is currently seeking a skilled SEA Freight Specialist to join a reputable and growing logistics organisation. This role is ideal for someone with a strong background in air freight who thrives in a dynamic environment and takes pride in delivering excellent service.
* Hybrid -Working between Purfleet and Luton and remote.
* DRIVING LICENCE ESSENTIAL
* As part of the operations team learn all customer processes and be ready to support
colleagues as required
* Provides high level of service for primarily OFR (but also other modes when required)
* customers and learn and develop skills relating worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and
enhancing overall service quality
* Collaborates with operations and warehouse team and other functions to ensure smooth
customer-related process flow
* Prioritises work tasks and calls out to team leader/supervisor where assistance required,
process improvement required or where own work load enables assistance to other
colleagues.
* Takes an active role in personal development and coaching positively pushing line
managers for 1-2-1 time, feedback and identification of training needs
* Serves primary contact for at least one of the teams top customers and provides support to
other colleagues within department.
* Implements DGF people processes in a consistent manner to ensure excellent service
delivery, customer retention, profitability and adherence to station and own KPIs and
metrics.
* Ensures that all external and internal enquiries are responded to promptly and professionally Escalates issues if required.
* Ensures that all interactions of self and team are compliant with DHL Code of Conduct
and other compliance requirements e.g. anti corruption.
If this role sounds like the right fit for you, don't miss out. Apply now to take the next step in your career with The Best Connection.!!
The Best Connection is acting as an Employment Agency in relation to this vacancy.