Salary: £12,648.00 per annum
Employment type: Fixed Term Contract (6 months) x 2 roles
Hours per week: 18
The 2 shift patterns are both for 18 hours per week, they are:
* Mon: 13:00-20:00, Tue: 13:00-20:00 and Fri: 13:00-20:00
* Wed: 12:00-20:00, Thu: 13:00-20:00 and Sat: 9:00-14:30
This role will be based part-time from our Leeds Campus.
Reporting into: Lead Student Hub Advisor
Department: Student Experience
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education.
About our Department
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger.
Key Responsibilities:
* Serve as the primary contact for student enquiries and support.
* Communicate effectively via phone, email, live chat, messenger, and in-person.
* Provide innovative and customised solutions to student issues.
* Ensure a high standard of customer care by going above and beyond in every interaction.
About You
We are looking for someone with extensive experience in customer service, ideally in a student-facing role.
* Strong passion for helping others succeed.
* Excellent written and verbal communication skills.
* Proficient in administration and IT literacy.
* Exceptional organisational and time-management abilities.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible.
Employees benefit from:
* 30 days holiday + bank holidays on-top, and even a Christmas closure!
* A generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals.
Closing Date
Closing Date: Wednesday 8 October
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace.
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