Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
About Us
At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK’s leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high‑quality products available for next‑day delivery, we are the reliable choice for tradespeople who value efficiency, expert advice, and top‑tier service. If you're looking to be part of a dynamic, growing company built on a foundation of trust and excellence, we'd love to hear from you.
The Role
Are you passionate about building meaningful relationships and driving business growth? We're looking for a Key Account Executive to join our Key Account Management (KAM) Team—a high‑energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn’t just about sales; it’s about understanding customers’ needs, solving challenges, and creating long‑term partnerships that fuel mutual success.
We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. A clear and achievable bonus structure rewards your performance, ensuring your hard work is recognised. Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters.
Key Responsibilities
* Develop existing key account relationships to drive revenue, average order value and order frequency while maintaining gross profit margins, including cross‑selling and upselling.
* Manage your designated key accounts to ensure consistent, exceptional service, keeping detailed notes in HubSpot.
* Track account performance and ensure targets are met or exceeded.
* Plan and manage your monthly and quarterly sales strategy and outreach plans.
* Provide valuable customer feedback and insights to the wider business, including future product onboarding.
* Work closely with internal teams to resolve issues quickly and provide seamless customer service.
* Share customer insights with Marketing and Category Management to develop value propositions and product features for target markets.
* Work towards KAM task KPIs on customer contact to ensure timely responses.
About You
* 2+ years of experience in a fast‑paced B2B environment with a strong understanding of customer needs and business growth.
* Experience managing key accounts, fostering long‑term relationships, and delivering tailored solutions.
* Clear and concise communicator, verbal and written, able to engage effectively at all levels.
* Demonstrated success in consistently meeting and surpassing sales targets, with a results‑driven approach.
* High emotional intelligence and ability to build rapport and trust with clients and colleagues.
* Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
* Ability to thrive in dynamic, high‑pressure environments while focusing on team success.
* Proven ability to develop and implement account strategies aligned with business objectives.
* Proficient in Microsoft Office and data analysis to identify trends and opportunities.
* Driven to succeed with a proactive mindset and a strong desire to achieve personal and team goals.
What We Offer
* 25 days annual leave plus public bank holidays.
* Hybrid working arrangements.
* 40 hours of training and development investment per employee annually.
* Private healthcare (subsidised) for employees and their families.
* Health and wellbeing support via Health Shield, including claim‑back medical costs, EAP services, GP Anytime, and more.
* Individual performance‑related annual bonus.
* Quarterly WOW awards for outstanding contributions.
* Staff discounts on our extensive product range.
* Long‑service awards.
* Two paid volunteer days per year.
* £500 refer‑a‑friend incentive scheme.
* Free onsite parking at our Head Office.
Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast‑growing environment.
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