Customer Service Advisor - Inbound, Gateshead
Client: The Launch Group
Location: Gateshead, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 9b34d72dcab1
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Contract: Permanent
Hours: 40 hours per week, scheduled between 8am and 7pm, Monday to Friday. No weekend work.
Salary: £12.21 from 1st April 2025
This full-time role requires flexibility and involves working shifts within business hours. The typical day includes up to 9 hours of work, including a 1-hour unpaid break, in a lively contact centre environment, either on-site or remotely.
Responsibilities include handling customer calls, providing updates, addressing challenges, and ensuring customer satisfaction. You will need strong communication skills, resilience, ability to multitask, and proficiency with multiple systems.
What We Offer
* Paid virtual training and a 2-week nesting period for live call practice
* Opportunities for career progression
* Employee events and perks, including discounts and wellness programs
* Access to Employee Assistance Programme and online support services
Candidate Requirements
* Excellent people skills and confidence in PC use
* Ability to learn in a group training setting
* Resilience and determination to handle challenging calls
* Active listening and effective communication skills
* Ability to multitask across multiple systems
* Good attendance, flexibility, and punctuality
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