4 PM on Tuesday 16 December 2025
London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.
We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).
An exciting opportunity has arisen for an experienced and enthusiastic Administration Assistant to be a key part of our dedicated switchboard team. The successful individual will be working in a professional, and friendly environment, with training and development opportunities and great benefits.
The LFB has a responsibility to provide an excellent, efficient and effective customer care service through its reception, switchboard and paging facilities when contacted by the public and internal staff for non-emergency purposes.
We are currently recruiting for a full time Administration Assistant to join our vibrant, successful and passionate team at LFB London Operations Centre in Merton. In this outward-facing key role you will provide an excellent service liaising with staff and visitors, either face to face, over the telephone using a computerised switchboard and via online communications such as email. You will carry out a range of administration duties including responding to emails, taking minutes, producing documents for meetings and assisting with the facilities management of the London Operations Centre.
To succeed you will have the experience of dealing with members of the public along with working on a computerised switchboard, possessing good keyboard skills, be confident on the telephone and make every contact count. You will maintain a high standard of customer care practice at all times and will have excellent oral and written communication skills. Additionally, you will be well organised and will be able to work flexibly in a team.
, salary range or the full advert,
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Eligibility
LFB Staff on probation are not eligible to apply.