Flex IT is offering an exciting apprenticeship opportunity for individuals passionate about technology and eager to develop their skills in a dynamic workplace. Established in 1998, the company was born out of the IT expertise of a leading accountancy firm and has since grown into a trusted partner for businesses across Shropshire and beyond. As a specialist provider of end-to-end IT solutions, Flex IT supports clients with everything from day-to-day IT support to full network installations, hardware supply, and software services. The team is recognised for combining the quality of in-house expertise with the flexibility and value of an external provider. This apprenticeship provides the chance to learn directly from experienced professionals in an environment built on integrity, professionalism, and long-term relationships. Apprentices at Flex IT are placed at the heart of its mission: ensuring clients businesses run seamlessly while they focus on growth and success. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Answering telephone calls using standard procedures. Logging support calls onto helpdesk software if customers has not already logged. Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Keeping customer updated when working on support tickets via Connectwise. Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required. Creating documentation on any installations, or updating calls as required. Transfer of equipment from reception to Flex work area. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £14,722.50 per annum. Monday to Friday 8am-5:30pm. 28 days annual leave plus Bank Holidays. Company pension scheme. Desired Qualities, Skills and Knowledge: Basic understanding of Windows Operating Systems and common software like Microsoft Office. Familiarity with hardware components would be beneficial Ability to work towards deadlines. Organisational skills. Problem solving mindset. Confident communication skills both written and verbal. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with FlexIT. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.