Bodyshop Estimator – VW Chester
£29,933.82 – OTE £30,727.20
40 hours
Work with a World class brand
As a Bodyshop Estimator your role will be to maximise the Inchcape Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times.
What we can offer you
1. 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
2. Retail discounts that save you money every day
3. Gym discounts, cash healthcare plans, and a cycle-to-work scheme
4. Car discounts for new and used purchases and servicing
5. Flexible pension scheme and Sharesave scheme to grow your savings
6. Family-friendly policies that help you spend more time with the people that matter
7. A wellbeing programme to support you and your family
8. An internal colleague recognition system to celebrate achievements
9. A community volunteering day
What you’ll do day to day
10. Maximise Paint & Body Centre profitability through the use of professional sales techniques
11. Sell additional products, services and repair works in a professional manner
12. Maximise customer awareness of all available Paint & Body Centre Retailer services
13. Maintain effective liaison with parts, workshop and sales teams
14. Ensure the tidiness of the Paint & Body reception desk to promote the professional image of the retail facility and that all displays/promotions/prices/materials are current and in first class condition
15. Ensure highest level of customer care and satisfaction at all times
16. Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon
17. Notify customers promptly of completion of work
18. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
19. Maintain excellent standards of departmental administration
20. Initiate job documentation and maintain customer records and follow-up systems
21. Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
22. Accurately maintain departmental systems
23. Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency
24. Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs
25. Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
26. Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
27. Ensure compliance to all health and safety / environmental / company policies
28. Undertake other tasks and responsibilities as requested by colleagues and managers
Who we are
Inchcape is a leading independent global automotive distributor and retailer operating in 32 countries across the UK, Europe, Russia, South America, Asia and Australasia. As brand custodian for 30 of the world’s leading automotive OEMs (including Audi, BMW, Jaguar Land Rover, Mercedes-Benz, Subaru, Toyota and Volkswagen), Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales services.
Inchcape, which is listed on the London Stock Exchange, employs 18,000 people worldwide and recorded sales of £8.9 billion in its last financial year.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
We are excited about the future. Could we be a part of your future plans too?
At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!