The Global Business Process Analyst (GBPA) plays a pivotal role in NTT GDCs global digital and operational transformation as part of the evolving Strategy Realization Office. As a key member of the Global Strategy Realization Office (SRO) team, the GBPA is responsible for analyzing, designing, and optimizing business processes that align with enterprise-wide systems, operational best practice and digital-first strategies. This role partners closely with business leaders, IT, and Strategy Realization Office stakeholders to drive operational excellence, business process improvements, automation, and scalable service delivery across the organization.
The GBPA is a strategic business partner who facilitates workshops, conducts end-to-end process reviews, and champions the adoption of digital enablers such as RPA, AI/ML, and advanced analytics or designing and introducing new processes to achieve better business outcomes. This role ensures that operational processes are not only digitized but reimagined to support efficiency, agility, and innovation across global functions.
KEY RESPONSIBILITIES
1. Partner with business leaders, GDC stakeholders, and IT to blueprint future-state processes aligned with digital Strategy Realization Office goals.
2. Facilitate workshops to identify business needs, define problem statements, and gather...