Deputy General Manager - Urgent and Emergency Care Collaborative
The closing date is 23 June 2026
Are you an experienced and forward‑thinking leader seeking an opportunity to make a significant impact on healthcare services? We are looking for an exceptional Deputy General Manager to join our NHS Trust located in the surroundings of the Lake District. As a member of our leadership team, you will play a vital role in delivering outstanding performance, quality, and safety of services within the portfolio of services you oversee within the Urgent and Emergency Care Collaborative. This role offers an incredible chance to work closely with a Triumvirate leadership team consisting of the General Manager, Lead Nurse and Collaborative Chair to continue to shape healthcare services within the Trust.
In this operational and strategic leadership position you will oversee the development and delivery of service strategy and objectives for a group of services within the Collaborative. You will be responsible for delivering operational performance targets, enhancing the quality of services provided and ensuring financial balance.
Main duties of the job
* Overall responsibility for the effective operational management of Emergency services across several sites within the Collaborative.
* Delivery of targets and performance measures against the national constitutional standards.
* Leadership in the development of clinical and support services.
* Lead management for a major area of activity, interpreting corporate and national policies.
* Active support to the General Manager and contribution to the development and delivery of service strategy and objectives.
* Active support to achievement of objectives within both the corporate and Collaborative agenda.
* Effective management of numerous budgets and resources whilst maintaining a high level of patient care.
* Participation in any on‑call arrangement or shift system outside of normal working hours to fulfil the requirements of the Trust.
* Work on multiple sites.
About us
At NCIC, we strive to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our five key principles demonstrate our belief in the delivery of safe, high‑quality care every time.
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
Person Specification
Qualifications
* Professional qualification to Masters level or equivalent professional education in a relevant field.
* Training in leadership and management skills in an NHS setting.
Experience
* Professional knowledge plus additional specialist, management knowledge.
* Considerable experience and knowledge with operational service management.
* Leadership skills gained through previous experience and/or in‑house training.
* Knowledge of statutory and legal frameworks within health and social care.
* Knowledge of business planning processes.
* Experience as a senior manager including multi‑disciplinary team management.
* Developing effective networks and partnerships and stakeholder engagement.
* Evidence of delivery and a track record of success.
* Experience of delivering significant change within a clinical environment.
* Training in change management.
* Knowledge of the area of the Collaborative.
* Experience of the area of the Collaborative.
* Experience in leading investigations.
Knowledge
* Highly developed operational management knowledge acquired through a combination of in-depth experience and postgraduate study.
* Knowledge of change management and strategies and experience of implementing change.
* Knowledge of modernisation techniques such as capacity and demand studies.
* Knowledge of NHS agenda and impact on service.
* Knowledge of Trust‑wide hospitals, wards, departments, services, policies and procedures gained through shadowing peers and induction into on‑call duties.
* Equality impact assessments.
* Ability to effectively analyse situations and information to inform decisions including analysing data and statistics and other available information.
* Experience of leading, coordinating and organising teams.
* Experience of managing, monitoring and controlling budgets.
* Experience and achievement in meeting performance targets.
* Communication / presentation skills – able to engage and communicate effectively with a range of stakeholders.
* Computer literate for a range of software packages including Word, Excel, PowerPoint.
* Ability to network and build effective and co‑operative working relationships across organisational and professional boundaries.
* Planning and organisational skills including development and implementing strategic service and business planning.
* Judgement and analytical skills required to deal with clinical and non‑clinical services.
* Resilient, able to challenge as well as deal with challenge.
* Able to work under pressure and to tight deadlines.
* Ability to negotiate and influence others.
* Able to manage conflict.
* Establish visibility and credibility in equal measure across all localities.
* Coaching and mentoring skills.
* Political awareness.
Personal Circumstances
* Time management, prioritisation and organisational skills.
* Confidence, decisiveness, initiative and high self‑motivation.
Other Requirements
* Ability to travel independently across Cumbria.
* Participation in any on‑call arrangement or shift system on site which is associated with this role, in order to fulfil the requirements of the base service and also the wider Trust.
* Post holder will be expected to work across multiple sites.
* Driving licence.
North Cumbria Integrated Care NHS Foundation Trust
£66,582 to £77,368 a year pro rata
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