About the role
A role with real community impact. What if your next Post Office role gave you the opportunity to lead a trusted community hub at the heart of everyday life? At Lincolnshire Co‑op, we see Post Offices as far more than service counters. They are essential community spaces where people connect, access support, and complete important everyday tasks. From sending parcels and letters, to travel money, bill payments, passport applications and more — we help customers get things done quickly, safely and with confidence.
This is your chance to lead your team and keep everything from parcels to payments running smoothly every day. This isn’t a standard retail management role. As a Post Office Manager you’ll take full ownership of your branch, leading a team that delivers excellent customer service while ensuring essential services are delivered accurately, securely and efficiently. Whether you’re already working in a Post Office or leading a retail team, or ready to take your next step into branch leadership, this is your chance to take on something bigger. You’ll be a visible leader in your community, building strong relationships with customers, supporting your team, and driving both service standards and branch performance. From day‑to‑day coaching to maintaining compliance and operational excellence, you’ll play a key role in shaping the experience every customer receives.
Your role will involve
* Leading and inspiring your team, creating a positive, welcoming environment where people feel supported and motivated
* Taking full ownership of your Post Office — from daily operations through to performance and service delivery
* Delivering essential Post Office services including parcels and mail, bill payments, passport applications, car tax and currency services
* Coaching, supporting and developing your colleagues so they grow in confidence, skill and pride in what they do
* Balancing great customer service with hitting branch targets and driving performance
* Building genuine relationships with customers and becoming a trusted face in your local community
You won’t be doing this alone — you’ll be backed by a supportive network of retail and operational leaders who are invested in your success and development.
About you
Either way, you’ll care deeply about great customer service and take pride in leading a team that makes a real difference in the community every day. You’ll bring a mix of experience, energy, and leadership that helps keep your branch running smoothly and your customers well looked after.
You’ll likely bring
* Experience working in a Post Office or similar customer‑facing retail environment
* Leadership experience, with a strong track record of developing people and delivering results
* A genuine passion for great customer service and creating a welcoming, well‑run branch
* Confident, clear communication skills with the ability to connect with people at all levels
* A supportive, approachable leadership style that inspires and motivates others
* Strong organisational skills with excellent attention to detail
* Confidence thriving in a busy, fast‑moving and varied environment
* A real drive to continuously improve the customer experience
We require all colleagues working within our Post Office to complete a P250 check before joining the team.
The difference you’ll make
* The quality of service customers experience in your local area
* The development and success of your team
* The reputation and performance of your branch
* The ongoing evolution of our Post Office offering
Most importantly, you’ll contribute to our purpose of bringing together ideas, energy and resources to make life better in our communities.
What’s in it for you?
Alongside the opportunity to lead a valued community service, this is a role where you can build your career, grow your leadership skills, and be supported every step of the way.
* Up to 30 days annual leave (pro rata), including bank holidays
* A pension scheme with up to 12% employer contributions
* Generous colleague discount across our family of businesses
* Annual discretionary performance‑related bonuses
* Wellbeing support and opportunities to get involved in community initiatives
We are proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long‑term careers.
Ready to stamp your next career move?
This is your chance to do more than manage a branch — it’s your opportunity to lead a vital community hub, shape essential local services, and build a team that makes a real difference every single day.
If that sounds like the kind of role you’d like to explore, we’d love to hear from you.
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