Role Overview
We are seeking a highly organised and detail-oriented Transport Administrator (Nights) to join our busy transport team. This role plays a key part in ensuring the smooth day-to-day operation of our transport department, with responsibilities covering communication, compliance monitoring, documentation, reporting, and customer service.
The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of transport and compliance processes.
Key Responsibilities
Communication
Respond promptly and professionally to incoming calls and emails.
Resolve customer and driver queries effectively with clear communication.
Maintain accurate records of communications for audit and traceability.
Liaison & Coordination
Support the Transport Management Team with daily operations.
Relay operational updates to drivers, depot staff, and stakeholders.
Coordinate with Warehouse, Planning, and Customer Service to ensure timely deliveries.
Documentation & Record Management
Collect and chase delivery notes, PODs, defect reports, and driver hours.
Ensure all documentation meets legal retention requirements.
Keep transport records updated in line with company and statutory regulations.
Compliance Monitoring
Support Operator Licence compliance by monitoring vehicle, driver, and tachograph records.
Track driver hours, rest breaks, and WTD compliance.
Maintain records of driver licence checks, training, and medicals.
Ensure servicing, MOTs, and defect reports are logged and tracked.
Prepare documentation for internal and external audits.
Reporting & Data Analysis
Produce operational statistics and compliance reports (delivery performance, fuel usage, infringements).
Highlight risks, anomalies, or non-compliance to management.
Administrative Support
Undertake filing, scanning, and accurate data entry.
Process and validate customer orders.
Communicate customer instructions clearly to drivers and depot staff.
Issue & Complaint Resolution
Manage customer and supplier complaints through to resolution.
Escalate repeat issues and suggest preventative actions.
Customer Requirement Management
Process customer requests in a timely and controlled manner.
Ensure all work is logged for accurate billing and audit purposes.
Process & Audit Readiness
Ensure all processes comply with Health & Safety, DVSA, and company policies.
Maintain audit readiness with up-to-date documentation and systems.
Key Skills & Attributes
Strong organisational and administrative skills.
Excellent communication and customer service abilities.
Attention to detail and ability to work under pressure.
Knowledge of transport compliance and legislation (advantageous).
IT literate with experience in MS Office and transport systems.
Ability to work independently during night shifts.
What We Offer
Competitive salary of £31,925.
28 days holiday inclusive of bank holidays.
Full training and support provided.
Opportunity to play a key role in a busy and growing transport operation.
Interested! Please call Multistaff on (phone number removed) press option 2 and ask for Freddie