About the Role
As a Customer Services Representative, you'll be at the heart of our operations, working directly with our customers to ensure they receive the best service possible. We're looking for a dynamic, proactive individual who is passionate about delivering exceptional customer experiences, and who is not afraid to roll up their sleeves and get stuck in.
This is not your typical office role - we need someone who thrives in a solutions-oriented environment, can manage multiple tasks, and is always ready to tackle challenges head-on. Whether it's taking orders, resolving complaints, or helping with day-to-day queries, your ability to stay calm under pressure and keep customers happy will be essential.
Your Responsibilities
· Order Management & Processing: Accurately handle customer orders, ensuring all orders are processed smoothly and meet the necessary specifications.
· Complaint Management: Address customer complaints quickly and effectively, with a focus on turning negative situations into positive outcomes.
· Customer Inquiries: Serve as the primary point of contact for customer queries, providing expert product advice and status updates on orders.
· Product Knowledge: Gain a deep understanding of our products to provide informed recommendations and solutions to customer needs.
· Proactive Problem-Solving: Identify potential issues before they arise and take swift action to resolve them.
· Collaboration with Teams: Work closely with colleagues from other departments, including logistics and sales, to ensure a seamless customer experience.
· Flexibility & Versatility: Get involved in various tasks across the business, from admin support to helping in urgent situations - no task is too small for you.
· Continuous Improvement: Contribute ideas and feedback to improve customer service processes, ensuring a higher standard of service every day.
What We're Looking For
· Resilience & Determination: You stay calm and focused under pressure, adapting to challenges with a solutions-driven mindset.
· Hands-On & Proactive: You take the initiative, rolling up your sleeves and getting involved in tasks wherever necessary.
· Problem Solver: You thrive on finding practical solutions to customer issues and are quick to take action.
· Excellent Communicator: You know how to communicate clearly, listen carefully, and provide the right information, every time.
· Customer-First Attitude: You always prioritise the customer, ensuring they feel valued and their needs are met.
· Hard-Working & Reliable: You take ownership of your responsibilities and consistently deliver high-quality work.
· Team Player: You enjoy working collaboratively with others, understanding that a team effort brings the best results.
Why Join Us?
· Hands-On Culture: We're a flexible, dynamic team that values a practical, get-things-done attitude. No red tape here - we roll up our sleeves and get to work!
· Career Development: We're committed to your growth, with opportunities to advance in the company as you develop your skills and experience.
· Supportive Team: Work alongside a team that values communication, collaboration, and mutual support.
· Exciting Industry: Join a growing business in the architectural hardware sector, offering innovative products and solutions that make an impact in the industry.
Apply now and take the next step in your career - where every challenge is an opportunity, and every customer matters!
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business