Service Design & Transition Manager
Location: Telford Hybrid (2 days onsite per month)
Day Rate: Up to £490/day inside IR35
Clearance: Active SC Clearance required
Sector: Public Sector
Overview
We are looking for a Service Design & Transition Manager to support end-to-end service design and transition activities across project delivery teams. This role is focused on ensuring new or changed services are operationally ready, fully tested, and successfully transitioned into live service.
You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure governance and service readiness standards are met before go-live.
Key Responsibilities
Develop support models, service diagrams, and operational documentation for new services
Ensure application and technical support teams are ready to support new service components
Identify service and operational risks, ensuring mitigation plans are in place
Coordinate Service Design & Transition activities across multiple workstreams
Drive operational readiness, testing, and sign-off before go-live
Escalate operational risks and issues where required
Support governance reviews, technical reviews, and operational approvals
Facilitate support process testing and approval across teams
Required Skills & Experience
Experience in Service Design & Transition, Service Management, or Operational Readiness
Strong stakeholder management and meeting facilitation skills
Comfortable leading workshops, taking detailed notes, and producing weekly reporting
Ability to assess service risks and recommend practical solutions
Strong communication, negotiation, and challenge skills
Self-sufficient and able to work independently
Desirable Skills
ITIL / ITIL4 Foundation (or willingness to obtain)
Project delivery or service management experience
Risk management awareness
Strong Excel, PowerPoint, and Microsoft Office skills
Please apply with your latest CV if interested.
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