Role overview Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Community and Operations Manager! As a Community and Operations Manager, you’ll be at the heart of our community making sure everything runs smoothly, our residents feel supported, and our building operates at the highest standard every single day. You’ll be the friendly face of the development, leading your team, solving problems, and creating a place where people genuinely love to live. Here’s what you’ll be doing: * Running the show: You’ll take charge of the daily operations of a prestigious Build to Rent scheme making sure everything from maintenance to resident services runs seamlessly, efficiently, and cost-effectively. * Leading your team: You’ll inspire and manage your on-site team including Front of House, Resident Services, and Property & Inventory colleagues ensuring everyone delivers first class service and feels supported to grow and perform at their best. * Delivering Exceptional Experiences: You’ll be the go-to person for residents, handling feedback, resolving issues, and keeping communication open and positive. You’ll make sure everyone feels heard, valued, and at home in their community. * Building Community: You’ll foster an amazing sense of connection hosting resident events, driving online engagement, and partnering with local businesses to offer discounts and experiences that make city living even better. * Keeping things safe and sound: You’ll make sure all Health & Safety procedures are in place and followed, creating a safe and welcoming environment for residents, visitors, and your team. * Driving Performance: From lettings targets to budget management, you’ll keep everything on track. You’ll support the General Manager in reporting, forecasting, and delivering results that meet both client and company goals. * Championing Communication: You’ll work closely with the General Manager and marketing team to create content for social channels, ensuring residents stay informed, engaged, and proud of where they live. * And So Much More: From planning community events and supporting your team’s day-to-day tasks to keeping communication clear and operations running smoothly, you’ll make sure every detail contributes to an exceptional resident experience. What we’re looking for: • TPI Scottish Credit & Qualifications Framework Level 6 or above (or working towards it) • Experience managing the day-to-day operations of a residential building • Strong customer service and negotiation skill with the ability to handle challenging situations calmly and professionally • Experience managing budgets and delivering financial targets • Knowledge of Health & Safety and compliance requirements within residential property management • Experience leading and developing an operational team • Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems (training provided!) • A proactive, positive, and can-do attitude with a genuine passion for people and community And here’s what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here it's about being part of a company that truly cares & supports you! Here's a little glimpse into our bubble benefits; * Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need * Company pension scheme & medical Cover for your long-term health & to help plan for the future * Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board INDHIG