Job Duties
The purpose of this position is to ensure the timely and accurate processing of internal and external requests related to students’ academic records in full compliance with FERPA regulations. This role is committed to enhancing service delivery and providing exceptional customer service to students, faculty, staff, and external constituents. The position is responsible for: Processing re-admission applications and issuing formal notifications to students regarding admission decisions. Managing cross-registration applications and maintaining effective working relationships with Virginia Tidewater Consortium institutions. Processing academic record updates, including major changes, address changes, name changes, and drop/add forms. This role supports institutional integrity by safeguarding academic records, ensuring regulatory compliance, and facilitating efficient administrative operations within the Registrar’s Office.
Minimum Qualifications
• Communication and customer service skills
• Managing priorities and deadlines
• Teamwork and professionalism
• Interpersonal skills
• Proficient in Colleague, SoftDocs, Microsoft Suite and CourseDog
• Adaptability and flexibility
• Dependable
Additional Considerations
Current Notary Public or willingness to obtain. Experience in Higher Education, especially in Enrollment Management or the Registrar’s Office.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Norfolk State University
Phone: 757-823-8160
Email: E-MAILED APPLICATION MATERIAL IS NOT ACCEPTED
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.