MC Truck & Bus Ltd are a Volvo truck dealership. We are looking for a professional, effective Service Advisor Supervisor to represent our Thurrock Depot, ensuring our customers continue to receive excellent service. Ideally applicants will have worked in a vehicle dealership or similar role within the motor vehicle industry at Supervisory or Managerial level, have excellent interpersonal skills, the drive and confidence to deal with difficult situations, a good understanding of a vehicle service department's procedures, a positive "can do" attitude and a basic understanding of vehicle mechanics. In addition, applicants must be capable of managing a busy workload, have a flexible outlook and positively contribute towards developing the Depot. Basic computer skills are essential (i.e. word, excel and email) and experience of a workshop loading/booking management computer system such as dealer point would be advantageous.
Duties will include:-
· Overseeing and supervision of the Service Reception staff
· Maintain vehicle service schedules
· Manage ATF/MOT lane bookings
· Manage cash sales
· Monitoring and communicating customer requirements
· Monitoring the invoice queries and taking appropriate action
· Recognise potential sales leads and forward to the Sales team
Hours:- Monday – Friday, 8.00 am – 5.30 pm
Salary:-In the region of £30,000 per annum dependent on experience + overtime. OTE will be around £40,000 per annum.
Benefits include:- 31 days holiday inclusive of bank holidays rising to 33 with service, auto enrolment contributory pension plan and free life assurance.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
Application question(s):
* Do you have experience in an Service Advisor capacity or similar in the motor industry?
* Do you have customer care experience in the motor industry?
Work Location: In person