Are you a super Customer Service Advisor who is passionate about going above and beyond?
Can you build rapport and relationships over the phone? Do you want to work with a supportive, fun team? Well, we’ve got the perfect role for you!
You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress!
Responsibilities
* Operating as the first point of contact for new cases/customers
* Receiving inbound calls from customers and making outbound calls from referrals
* Setting up new cases and speaking to clients over the phone to get all relevant info
* Explaining to clients the next steps in the process and keeping them at ease
* Updating the system with all details and making sure everything is correct
* Potentially looking at liability to support other team members
Requirements
* Previous FNOL (first notification of loss) claims experience preferred, but not essential
* Ideally experience working in a call centre or office environment
* Confident with the use of Microsoft Office
* Excellent communication skills and take pride in providing great customer service
* A willingness to learn, progress and be enthusiastic and self-motivated
* Positive, proactive, and engaging member of the team with an inquisitive mindset
Benefits
* Salary of between £25,000 to £30,000
* 23 days, plus Bank Holidays
* Private healthcare after 12 months of service
* Life insurance
* Pension Scheme
* Progression opportunities
If you’d like to apply for this Customer Service Advisor role, send over your CV today!
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