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Insurance Representative - 18 Month Fixed-term contract
Locations: Worthing and Norwich
Salary: up to £26,500
Are you someone who enjoys fact finding and resolving queries? If you have experience with Office 365, Microsoft packages and are looking for the next step to further your career, we would love to hear from you! This role will provide full training so you will be supported every step of the way.
About the job:
* Developing excellent relationships with internal and external stakeholders to ensure resolution of queries within agreed timelines and taking ownership of disputes and blockages to ensure resolution within SLA.
* Working collaboratively with the central collections and underwriting teams to ensure efficient account query management and swift payment recovery.
* Frequent communication with external stakeholders, raising non-payment queries for a variety of insurance policies.
* Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, positively impacting the debt position.
Skills and experience we’re looking for:
* Strong Excel skills – e.g., VLOOKUPs, pivot tables; knowledge of Office 365 and Microsoft packages is essential.
* Proven ability to reduce debt through effective query management.
* Data analysis skills to provide insights and identify areas for improvement.
* Confidence in liaising with external stakeholders and building relationships.
* Insurance background/knowledge is preferred.
What you’ll get for this role:
* Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer various benefits.
* Starting salary up to £26,500 (depending on location, skills, experience, and qualifications).
* Bonus opportunity – 6% of annual salary, performance-dependent.
* Generous pension scheme – Aviva contributes up to 14%, depending on your contributions.
* 25 days holiday plus bank holidays, with options to buy or sell up to 5 days.
* Discounts on Aviva products (up to 40%) and other retailers.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Flexible benefits including sustainability options like cycle to work.
* Paid volunteering days and community involvement opportunities.
* Support for your wellbeing with various tools and resources.
Aviva is for everyone:
We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We consider flexible working arrangements, including part-time and job sharing, to suit our employees and customers.
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