Job overview
Are you enthusiastic, motivated and looking for a new and exciting challenge?
Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?
If so then this could be the job for you!
We are looking to recruit a self-motivated Discharge Liaison Officer. You will be part of the Patient Flow team, working across the acute medical, surgical or Elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.
The Discharge Liaison Officer works closely with; ward staff, Social Care, Continuing Health Care and the voluntary sector. Therefore you must be able to demonstrate collaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.
This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.
The post holder will need to have a "can do attitude", able to be flexible in their approach to working and be proactive.
Interested? Please contact the number below to arrange a friendly chat about the role, or possible "Shadowing Opportunity" (internal applicants).
Please be advised that this vacancy may close prior to the closing date stated, due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.
Main duties of the job
The primary focus of the Discharge Liaison Officer role is to enable and support the safe and timely discharge of patients. The post holder will need to consider the options around a patient’s discharge, and take appropriate action to resolve delays in discharge.
This will ensure capacity is created in the system, to ensure that wards have empty beds at all times to match their demand. The key element of the Discharge Liaison Officer role, is to communicate with the Bed Managers and the nurse in charge, to ensure everyone is working to the same plan of no delays for patients.
To work within Bronze Command (BC), in partnership with staff at Scarborough Hospital, Vale of York CCG, Scarborough and Ryedale CCG, East Riding CCG, City of York County Council, North Yorkshire County Council, East Riding County Council, patients and their carers, to proactively support and facilitate timely and safe discharges from hospital to home or onward care settings.
Although the role is ward based, you will be a cell of BC and allocated to a ward, on a rotational basis. This ward will change dependant on service need, as determined by the Patient Flow Manager (PFM).
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Trust Information Pack:
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
8. Educated to GCSE Level English and Maths Grade C or equivalent
9. ECDL qualification or equivalent experience
10. NVQ Level 3 or equivalent experience
Knowledge and Experience
Essential criteria
11. Experience of dealing with conflict and resolving effectively
12. Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline
13. Demonstrable experience of working autonomously.
14. Evidence of effective problem-solving skills with the ability to be a flexible thinker under pressure
15. Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities
16. Knowledge and understanding of the ward routine and processes with regard to discharging a patient
17. Knowledge of establishing and maintaining robust administrative processes and systems
Desirable criteria
18. Experience of working in a health or social care setting
19. Awareness of community services and partner agencies
20. Knowledge and awareness of community partners and agencies
Aptitude and personal qualities
Essential criteria
21. Ability to challenge others and use own initiative.
22. Ability to prioritise and work to deadlines
23. A commitment and understanding of the need to deliver patient-centred care
24. Excellent communication skills
Values, Drivers and motivators
Essential criteria
25. Ability to demonstrate our organisational values and behaviours
Skills
Essential criteria
26. Must be resilient and quick to adapt
27. Experience to work across a range of IT systems