Role summary:
To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.
Key responsibilities
•Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
•Ensuring all driver non-compliances are investigated & escalated accordingly.
•Use of the company software to monitor performance supporting with on the road issues as required.
•Ensuring all returned items are returned as per SOP.
•Completion of Ad-hoc de-briefs as & when required.
•Daily download of handheld scanners ensuring the condition of the any faults are reported.
•All returns are coded correctly.
•Completion of Ad-hoc vehicle audits.
•POD & address data entry.
Hours 12:00 to 20:00 Monday to Friday
Temp to Perm
Skills Required
Confident personality, good oral and written English, computer skills