Main role requirements To manage a variety of relationships, spanning convenience stores, grocers and large forecourt estates
To secure, maintain and develop the company’s commercial and operational relationships with each account representing PayPoint at all levels and in all areas.
To own and oversee the implementation and coordination of a series of hardware and software deployments and roll-outs as carried out and delivered by PayPoint’s operational and technical teams.
To actively seek and deliver on new business opportunities across existing and new accounts.
Create strong working relationships from director to field level to ensure PayPoint initiatives are effectively briefed by branch/area management
Retailer contract ownership to ensure long term mutually beneficial agreements.
Monitoring, management, and ownership of internal and external KPIs.
Identifying, creating, and closing new/additional product opportunities, with input and collaboration with Product Management and IT functions.
Prioritisation and management of retail initiatives according to their strategic importance and revenue potential of each retailer.
Someone who can cope under pressure with a flexible approach to work who is persistent and resilient with the ability to cope with setbacks.
Proven experience of account relationship management.
Proven organisational and project management skills.
To have proven experience of strategic thinking and implementation.
Computer literate, with a good working knowledge of MS Office, Word, Excel and PowerPoint.
Full valid driving licence and use of a car 5 days a week
Previous experience of working as a NAM or NAE facing into retail and wholesale customers
Knowledge and understanding of the grocery retail landscape from technology, to FMCG & supply chain
To have experience of business-to-business customer service management.
To have knowledge of utility or payment markets would be an asset.
To have customer service experience.