Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, helping customers maximize their visual potential and enhance their lifestyle.
We are open to discussing flexible working options to suit your needs, whether that’s hours to fit around the school run or a compressed week. If this sounds like the role for you, we’d love to hear about your ideal working week.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we have the perfect solution for you!
Did you know? We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. We are home to many of the most loved and widely recognized brands in vision care and eyewear, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.
Who is the perfect candidate?
* Provide excellent customer service, offering personalized assistance to address customer needs and concerns
* Build great rapport and communicate effectively, translating professional terminology into understandable language for patients
* Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
* Work well as part of a team across the store
* Handle pressure and challenging situations in a fast-paced retail environment
* Show confidence, passion, drive, and enthusiasm
* Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets
* Keep the store organized and visually appealing, following marketing guidance
Additional information
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2x your basic annual salary
* Free eyewear annually from day one of joining
* Opportunities to participate in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family throughout the year
* Confidential Employee Assistance Program for support and advice
* 33 days annual leave, increasing with service, with buy/sell options
* Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
* Opportunities for peer-to-peer knowledge sharing and collaboration
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycle schemes
* And much more!
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