Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast-based client for a Freight Forwarding Administrator to join their busy and growing Commercial team.
This is an excellent opportunity for a highly organised and customer-focused individual with experience in freight forwarding, logistics, or transport administration. The successful candidate will play a key role in supporting daily operations, coordinating shipments, managing customer enquiries, and ensuring the smooth movement of goods across international supply chains.
Key Responsibilities
Shipment Coordination
Assist with the planning, scheduling, and coordination of import and export shipments, ensuring accuracy and efficiency throughout the process.
Monitor shipment progress and proactively manage delivery schedules to meet customer expectations.
Liaise with carriers, suppliers, agents, and customers to confirm transport arrangements and resolve any operational issues.
Maintain accurate shipment records and documentation in line with company procedures.
Customer Service & Business Support
Respond promptly and professionally to customer enquiries via telephone and email.
Prepare and provide freight quotations, following up opportunities to secure new and repeat business.
Build and maintain strong customer relationships through excellent service and communication.
Assist customers with any logistics-related queries, providing timely updates and solutions.
Support the preparation of reports relating to shipment activity, costs, service performance, and customer satisfaction.
Carrier & Supplier Coordination
Work closely with freight carriers, transport providers, and third-party logistics partners to ensure cost-effective and reliable service delivery.
Support supplier relationship management and ensure adherence to agreed service levels.
Assist in sourcing competitive rates and service options to meet customer requirements.
Problem Resolution
Investigate and resolve shipment discrepancies, delays, damages, or lost cargo in a professional and efficient manner.
Collaborate with internal departments and external partners to identify solutions and minimise disruption to customers.
Escalate issues where appropriate and ensure customers are kept informed throughout the resolution process.
Administrative Support
Provide general administrative support to the Commercial and Freight Forwarding teams.
Maintain accurate records, process documentation, and perform data entry tasks.
Support cross-functional teams with logistics-related requirements and contribute to the smooth running of daily operations.
Ensure compliance with company procedures and industry regulations.
Candidate Requirements
Previous experience within freight forwarding, logistics, shipping, transport, or supply chain administration.
Strong organisational skills with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer service skills.
Proficiency in Microsoft Office applications.
A proactive and solution-focused approach to problem-solving.
Ability to work effectively both independently and as part of a team.
Benefits
Competitive salary
Company pension scheme
Casual dress
Belfast city centre location
Opportunity to develop your career within a well-established and growing organisation
To apply, please submit your CV to Colleen Farquharson at Brook Street Recruitment.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy