The role of Regional Customer Account Manager is a key position within our organization, requiring strong customer service and account management skills. The successful candidate will be responsible for representing the customer's interests throughout each shop event, ensuring the highest quality of service is provided in the most cost-effective manner.
Key responsibilities include:
* Defining each event strategy upfront to ensure effective communication with customers.
* Building and maintaining relationships at all levels with customers to meet their needs, address queries, and tailor service offerings.
* Coordinating meetings and documentations with service centers and customers to facilitate incoming, on-going, and completed engine events.
* Ensuring customer requirements and contractual terms are respected.
The ideal candidate should have 5+ years of customer account management experience in aviation and preferably with experience relating to aircraft gas turbine engines. Strong commercial ability and experience in commercial negotiations with customers is desirable.
A technical background in engineering and/or aircraft maintenance would be highly useful, as would a postgraduate business qualification. Excellent communication and interpersonal skills are essential to establish a high level of trust and credibility with senior management at the network shops and customers alike.