Job Description
What You’ll Be Responsible For
* Managing a portfolio of clients and overseeing their ongoing care
* Conducting new client consultations and completing care assessments
* Creating, updating and auditing digital care plans
* Matching Care Professionals to clients and arranging introductions
* Conducting client reviews and acting on feedback
* Supporting and mentoring Care Professionals, including observations and competencies
* Liaising with the scheduling team to ensure consistency and continuity of care
* Responding calmly and effectively to changes in care needs
* Building strong relationships with clients, families and healthcare professionals
* Participating in on-call duties as required
Qualifications
What We’re Looking For
Essential:
* Level 3 or 4 NVQ in Health & Social Care (or willingness to work towards)
* Experience delivering personal care services
* Experience with medication management and MAR Charts
* Strong organisational and prioritisation skills
* Ability to remain calm under pressure
* Excellent communication and relationship-building skills
* Full driving licence and access to a vehicle
* IT confidence (Microsoft Office / CRM systems)
Highly Desirable:
* Experience in care coordination or scheduling within domiciliary care
* Experience mentoring or supervising Care Professionals
* Understanding of CQC compliance requirements
Additional Information
The Right Person Will Be:
* Person-centred and quality-focused
* Resilient and solutions-driven
* Organised and detail-oriented
* A strong communicator
* Committed to delivering exceptional standards of care