Overview
This campaign has roles available in several locations. You may select up to 3 location preferences, but this is not mandatory. Do not choose locations you are not prepared to travel or relocate to at your own expense. Work Coaches are office-based roles requiring in-person attendance every working day, so please consider this when selecting preferences. Candidates who are offered a location they have expressed a preference for and decline or cannot start within a reasonable timeframe will be withdrawn from the campaign. These vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route for candidates who do not already have permission to be in the UK as a Skilled Worker (including those relying on tradeable points) as they are not included in the published Immigration Salary List. This information is guidance only, and applicants are advised to seek specialist advice on eligibility for Visa Sponsorship when considering applying for any role.
About the job The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working-age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aspires to being the most inclusive employer in the United Kingdom. The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. If you\'re looking for a career that makes a clear and positive difference to people\'s lives, then a DWP Executive Officer role may be an ideal for you.
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals able to deliver exceptional service with empathy and compassion to people who need their support. As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job. The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face-to-face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
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