Main duties of the job Provide secretarial and administrative support to doctors, consultants, and clinical staff Process referrals done by members of the clinical team using Electronic Referral System (ERS) Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions Manage a variety of enquiries from the wider practice team and patients Update and maintain electronic referral templates and standard letters To provide an efficient typing and word processing service for Doctors and Health Professionals i.e. letters, reports, patient referrals etc. as required. To retrieve medical records, as necessary, and process private reports File patient records and correspondence in patient medical records, as necessary and add Snomed codes To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries To assist with the gathering of statistics and information when required which may include carrying out searches To monitor worklists on ERS To monitor and process the workflow/tasks inboxes aligned with the role To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave To apply practice policies, standards and guidance and amend if requested Any other responsibilities that may be relevant to the role of Secretary / Administrator.