Technical Service Advisor required in Gloucester.
* Up to £40,000 starting basic salary with a £5,000 annual bonus potential.
* 8:00am-5:30pm Mon to Fri with Sat on a rota 8:30am-12:30pm.
* Full manufacturer-authorised training and excellent company benefits.
A not-to-miss opportunity has become available for a Consultant Vehicle Technician at our client's franchise-approved car dealership in Gloucester!
Reporting to the Service Manager and working as part of a team, as a Technical Service Advisor, your key responsibilities will include:
* Meet customers face-to-face in a "triage" appointment and discuss the vehicle concerns they have experienced.
* Carry out vehicle diagnostic checks and road tests to decide on the next steps in the repair process.
* Complete vehicle health checks combined with a video presentation of the condition.
* Estimate costs for potential work on customers' vehicles.
* Appoint customers in a diary.
* Work in the workshop, where you have completed your allocated triage appointments.
* Create a detailed work instruction (job card), ensuring a detailed record of each service visit.
* Keep up to date with technology changes by completing regular manufacturer training.
* Handle customer concerns and help address complaints.
To be eligible, you will need to hold at least a Level 2 Light Vehicle Maintenance & Repair qualification (ideally a Level 3, but that is non-essential) with strong mechanical/technical knowledge of vehicles and a UK automatic and manual driving licence with minimal points. You will be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Kerridge/ADP preferable), would be of high priority.
What's in it for you? Quite a lot, it seems. For your hard work as a Technical Vehicle Service Advisor, our client is offering:
* Starting salary up to £40,000 per annum pending experience.
* Monthly incentivised bonus scheme of up to £5,000 per annum.
* 23 days holiday plus bank holidays (holiday allowance increases over the length of service).
* Full manufacturer-authorised training.
* Company pension scheme.
* Various company benefits including personal healthcare, online retail and staff discounts, and discounted gym membership amongst others.
* Fantastic long-term career prospects with an AM Top 200 retailer and a business awarded a "star'’ rating in the Sunday Times annual ‘Best Companies to Work For' listing.
* Working hours from 8:00am-5:30pm, Monday to Friday, 1 in 2 Saturdays on a rota, 8:30am-12:30pm.
If you are interested in hearing more about this Technical Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.
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