About the Role
We are recruiting a Junior IT support technician to support our internal IT
infrastructure and e-commerce operations. Reporting to Senior IT staff, the
successful candidate will assist with maintaining and troubleshooting Windows
based systems, handle data management, and software integrations. This entry-
level role encompasses hardware and software troubleshooting, formula
development, and assisting to maintain a wide range of sales channels, such as
Amazon, eBay, Shopify and OnBuy.
A strong foundation in computer networking, operating systems, and hardware is
desirable, along with excellent communication skills and a proactive approach to
problem-solving. This role provides a fantastic platform for aspiring IT professionals
eager to develop their expertise within a supportive team environment while
contributing to organisational success through effective technical support services.
Key Responsibilities
IT Support: Assist in diagnosing, troubleshooting, and resolving hardware
and software issues across Windows-based IT systems.
Data Management: Help build and maintain complex Google Sheets
documents, utilising advanced formulas and scripts for critical business
processes.
Network Administration: Support the maintenance of our Network Attached
Storage (NAS) infrastructure to ensure critical file access for office-based,
warehouse-based and remote staff.
Inventory Systems: Maintain our inventory and order management software.
This includes managing stock, setting up new selling channels and couriers,
ensuring existing software integrations run smoothly and writing complex SQL
queries for critical data analytics use.
E-Commerce Management: Support the day-to-day operations of both the
frontend and backend across multiple selling platforms.
Marketing Coordination: Assist in coordinating with our external digital
agency for our Meta and Google Ads website advertising.
Essential Requirements
Strong knowledge of Windows-based IT systems, with the ability to
confidently diagnose and help fix both hardware and software issues.
Proficiency in Microsoft Excel and Google Sheets, with experience in creating
and editing complex formulas.
A strong willingness to learn new systems, software, and scripting languages
on the job.
Highly Desirable Skills
Experience assisting with Shopify stores (both frontend updates and backend
administration).
Familiarity with Google Apps Script (JavaScript) for automating tasks within
Google Sheets documents.
A basic understanding of NAS infrastructure and general networking
principles.
Knowledge of key cyber security principles, recognising common threats to
day-to-day business such as email phishing attempts and account intrusion
attempts.
Experience with Google Ads, including helping to oversee campaigns,
manage accounts, and create ad assets such as images and videos.
Bonus Points
Prior experience using Linnworks (our specific inventory and order
management software).
Knowledge of creating and editing SQL scripts
Experience with Meta Ads, including campaign oversight and account
management.
Basic image editing skills using Paint.NET.
Familiarity with writing or editing Microsoft Excel VBA scripts.
Job Type: Full-time
Pay: £24,420.00-£28,000.00 per year
Benefits:
* Employee discount
* On-site parking
* Store discount
Ability to commute/relocate:
* Dereham NR19 1JG: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person