Join a leading independent technology and services provider as a Technician 2!
Job Overview:
We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery.
* Location: Aldershot GU11 2JN
* Daily Rate: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company).
* Contract Length: Up to 31/03/2026
* Hours: 37.5 hours per week, Monday to Friday (08:30 - 17:00)
Key Responsibilities
1. Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets.
2. Handle Hub stock and asset management, including scanning items in/out as per contract requirements.
3. Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns.
4. Support laptop deployments, device imaging, and configuration using Intune and other remote tools.
5. Conduct locker replenishments and manage disposals through the Hub.
6. Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple produc...