Act as a key member of the Product Management team, supporting the delivery and improvement of business platforms and processes across Operations and core insurance functions (Underwriting, Claims, Reinsurance, Finance, Compliance, and Exposure Management).
You will work closely with Business Product Managers and stakeholders to analyse workflows, investigate issues, and help deliver solutions that improve efficiency, strengthen risk management, and adapt to regulatory or operational changes.
Key Responsibilities
* Support Business Product Managers in managing business platforms and processes, ensuring they align with operational needs and regulatory requirements.
* Investigate and document operational issues, helping to identify root causes and propose practical solutions or automation opportunities.
* Assist with the maintenance and prioritisation of product backlogs, ensuring items are aligned to business objectives and regulatory drivers.
* Contribute to workshops, requirements gathering, and benefit tracking to support the delivery of business and IT change initiatives.
* Stay informed of regulatory and technical changes, assessing potential impacts and escalating to Business Product Managers as required.
* Build strong working relationships with stakeholders across the business (Operations, IT, Compliance, Underwriting, Finance, Claims, Actuarial, Reinsurance, Exposure Management).
* Support the production of business cases and reporting to guide prioritisation of Application, Data, and BI initiatives.
* Help maintain and evolve documentation, process maps, and operating procedures in line with best practices.
* Contribute to the development of the Product Management capability, championing continuous improvement across the business.
Person Specification
* Strong communication and collaboration skills, able to translate technical details into clear business terms.
* Proactive, organised, and detail-oriented, with a solution-focused mindset.
* Comfortable managing competing priorities and adapting to change in a fast-paced environment.
* Capable of facilitating workshops, performing analysis, and supporting consensus building across teams.
* Professional, diplomatic, and able to build trust quickly with stakeholders.
Technical Skills & Experience
* Experience within the London Market Insurance industry - industry or through consultancy (essential).
* Familiarity with operational processes across multiple business areas (e.g. Underwriting, Reinsurance, Finance, Compliance, Claims).
* Exposure to process improvement and business analysis techniques (e.g. process mapping, gap analysis, As-Is/To-Be design).
* Basic understanding of risk management principles and regulatory requirements in a controlled environment.
* Skilled in Microsoft Office (Excel, Visio, PowerPoint, Word) with the ability to prepare reports and process documentation.
* Exposure to project lifecycle approaches (Agile, Waterfall, Hybrid) and experience contributing to backlog or delivery support.
* Familiarity with SQL or data analysis tools desirable, but not essential.
If you are interested in this role, or other Product Management roles in insurance, please apply or contact Sofia Chaves (sofia.chaves@arthur.co.uk).