Title: Sales Associate Reports To: Store Leadership Team Expectations Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company. Customer Experience: Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store Teamwork & Communication: Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership Visual & Business Operations: Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates Merchandising & Display: Executes stock-to-sales processes and presentation standards Is knowledgeable of trend and supports brand messaging Has an understanding of how the merchant process impacts business and the customer experience. We receive such a high volume of applications, unfortunately we can't reply to everybody. If you haven't heard back from us after 2 weeks, you haven't been successful on this occasion. However, don't let this put you off applying in future, please keep an eye on out for other opportunities. UrbanEU LI-AA1