Major Incident Manager
Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery.
Please note you must be eligible to gain security clearance and NI access.
The Role
As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.
The Responsibilities
* Managing high-priority incidents through to closure
* Verify Priority and reallocate as necessary
* Determine incident severity
* Ensure appropriate and timely progression through to resolution
* Coordination and communication throughout the incident life cycle
* Facilitate conference calls where necessary
* Escalate where appropriate
* Verification of resolution details
* Production of Management Incident Information
* Manage the progression and closure of other lower priority incidents.
* Conduct incident reviews with lines of service within agreed timescales
The Requirements
* Previous experience in high-priority incident management in a multi-client or shared service environment
* ITIL awareness
* Knowledge of Remedy or similar tools and the Incident Management process
If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress further, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.