Customer Service Advisor - Irlam + Hybrid working + Early finish fridays + Benefits
My client a UK based Manufucturer are looking for a Customer Service Advisor to join their fast-paced Sales Office team, where your skills will directly impact customer satisfaction and support business growth.
Key Responsibilities as a Customer Service Advisor:
* You will be the first point of contact for our valued customers by phone and email
* Process and manage customer orders with accuracy and efficiency
* Proactively follow up on orders, liaising with internal departments to ensure timely delivery
* Attend regular meetings with our production team to stay informed on order status
* Develop strong product knowledge to effectively advise customers
* Build long-term relationships with existing clients and key accounts
* Update and maintain CRM records accurately
* Distribute incoming web leads and enquiries to the appropriate regional sales teams
What We’re Looking for in a Customer Service Advisor:
* Proven experience in a customer service or sales support environment
* Strong IT skills – confident with Microsoft Office and general computer software
* Excellent verbal and written communication skills
* High attention to detail and strong organisational skills
* A proactive, solutions-focused attitude
What We Offer:
* Friendly and supportive team environment
* Flexible working hours and an early finish on Fridays
* Opportunities to grow your knowledge and skills within the business
* Long-term stability and development potential within a well-established company
* Pension
* Company events
* Cycle to work