Overview
Join our growing team and help shape the future of UK small and medium-sized businesses. As an SME Insurance Underwriter, you’ll work closely with broker partners to deliver insurance solutions that support the backbone of our economy—businesses providing everyday products and services.
We’re looking for people with some insurance experience to join a team that’s passionate about putting customers first. Our goal? To deliver high-quality, innovative solutions that exceed expectations and set us apart from the rest.
You’ll receive full training and ongoing support to help you thrive in your role. From day one, you’ll feel part of a team that values collaboration, creativity, and a shared commitment to doing what’s right for our customers.
Working hours: This role is available on a part-time, job-share or full-time basis (Monday to Friday)
Location: Cardiff (Hybrid working, minimum 50% office based)
Closing date for applications: 22nd September 2025
Please be aware that these positions will commence in November 2025.
What you’ll be doing
* Analysing and underwriting new and existing business for SME clients.
* Building relationships with brokers and intermediaries through live chat, phone calls, and our trading platform.
* Providing an outstanding service experience for both customers and stakeholders.
* Managing your own workload while supporting your colleagues to achieve team goals.
* Taking ownership for delivering quality, timely insurance solutions.
* Sharing your ideas for improvement—your feedback helps us work smarter and more efficiently.
* Adapting to change and thinking on your feet in a fast-paced environment.
What we’re looking for
* Knowledge or understanding of underwriting.
* Strong analytical and critical thinking skills to assess risks and make sound underwriting decisions.
* Excellent communication skills and confidence in making decisions.
* A keen eye for detail and a willingness to challenge processes to improve outcomes.
* Flexibility to adapt your approach to different situations and workloads.
* Strong organisational skills—the ability to prioritise and keep the customer at the heart of everything you do.
* A team player who’s ready to learn, grow, and support others.
What you’ll get in return
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Time away: 25 days holiday a year plus bank holidays; the option to swap UK bank holidays for days off with cultural or religious significance; the option to buy up to an additional 20 days or sell some of your holiday; three days paid volunteering; up to 16 weeks\' full pay for maternity, paternity and adoption leave.
Health and Wellbeing
Private medical insurance; Virtual GP appointments; Discounted gym membership; Free flu jab; Access to a wealth of support from our wellbeing partners.
Our culture and impact
Zurich is committed to diversity and inclusion and to treating all applicants fairly and with respect. We aspire to be a responsible and impactful business and the best global insurer. We are passionate about wellbeing, volunteering, and sustainable impact through the Zurich Community Trust, with a long track record of giving back to the UK community.
We’re making a difference—be challenged, be inspired, be supported, and love what you do. Be part of something great.
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