Great opportunity to kickstart your career and gain professional experience No previous Customer Service experience required About Our Client This is a permanent opportunity within a medium-sized organisation that operates in the business services sector. The company is known for its commitment to providing outstanding customer-focused solutions and fostering a professional environment. Job Description Key responsibilities of the Customer Service Advisor include: Respond promptly and professionally to customer enquiries via phone, email, or live chat. Provide accurate information about products, services, and company policies. Resolve customer issues efficiently, escalating where necessary to ensure satisfaction. Maintain and update customer records with detailed and accurate information. Collaborate with internal teams to address service-related concerns and improve processes. Monitor and follow up on customer feedback to enhance service quality. Meet or exceed individual and team performance targets. Adhere to company guidelines and compliance standards at all times. The Successful Applicant The successful Customer Service Advisor will have: Previous experience in an office support/customer service role is desirable, but not essential. Strong communication skills, both written and verbal, with a customer-focused approach. Ability to handle multiple tasks and prioritise effectively in a fast-paced environment. A problem-solving mindset with attention to detail and accuracy. A proactive attitude towards learning and adapting to new processes. What's on Offer Benefits include: A competitive salary A supportive work environment where innovation is valued Opportunities for personal and professional growth A comprehensive benefits package Access to many company perks Generous annual leave package Contact Tori Morris Quote job ref JN-072025-6802278 Phone number 44 186 520 8477