Salary: £30,000 - 35,000 per year Requirements: At least 5 years working as part of an MSP or small team within an individual company Highly experienced in project delivery and troubleshooting Excellent Office365 product knowledge and administration skills Comfortable with O365 licensing, handling new requests and larger renewals Strong experience in O365 security Strong experience in migrating clients to new O365 tenants and existing tenant to tenant migrations Experience in advising clients on how to use and adopt SharePoint Ability to configure basic SharePoint sites for clients Experience in Microsoft Teams administration including Teams Phone Some experience of Power BI, Power Automate, Fabric Strong, effective communicator with both customers and colleagues Willing to be on call for up to one weekend in six Full driving license required Responsibilities: Respond to customer service calls and problem resolution via the help desk support system, either in-house or onsite Deliver agreed IT projects as required, specifically related to Office 365 Work with the MD of the business on the technical specification for client project proposals to provide tailored service solutions Technologies: Fabric Support Office 365 Power BI Security SharePoint Cloud DevOps LESS More: We are a well-established, stable, and successful IT support SME covering the North West and North Wales, with a loyal customer base built over the last 20 years. We offer a varied and interesting role within a small, close-knit team where no two days are ever the same. This position is office, home, and field based, providing flexibility and dynamic working conditions. last updated 16 week of 2026