Posted: 3h ago
The role
We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time. The role We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time. What you’ll do Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast Maintain spotless booking records and airtight follow-through: nothing falls through the cracks Who you are You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time 3 years in luxury travel, high-end hospitality, or a concierge environment Fast, organized, and calm when everything is happening at once A natural communicator who matches the tone and expectations of sophisticated, demanding clients Available for rotating shifts including evenings and weekends How success is measured Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits. Booking accuracy: 98% error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error. Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation. Why Atlas We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
