Were looking for a motivated Ticket Office & Guest Experience Manager to lead the day-to-day ticket sales, merchandise, guest flow, and onboard guest experience for our popular river tours. You will manage multiple teams across Admissions, Tours, Food & Beverage, and Retail, ensuring smooth, safe operations and a memorable experience for every visitor. Youll also support the Operations Manager and stand in as needed to oversee all departments, championing our company values and safe working practices.
Key Responsibilities:
Manage ticket office operations, including sales, payments, and end-of-day reporting
Lead and train teams delivering onboard servicestours, retail, and catering
Oversee guest flow, queue management, and safety compliance on pier and vessel
Resolve guest issues professionally and swiftly, ensuring world-class service
Assist with rostering, stock control, and promotional activities
Maintain high standards of cleanliness, safety, and customer service
Support team recruitment, training, and performance management
Must Have:
2+ years supervisory experience in guest-facing roles (visitor attractions, retail, or hospitality)
Strong people management and communication skills
Experience with ticketing and EPOS systems
Good knowledge of health & safety practices
Valid DBS check (or willingness to obtain)
Ability to work in a fast-paced environment and on a boat in various weather conditions
Nice to Have:
Experience in tourism or outdoor attractions
Interest in hospitality and customer service
Flexible availability including weekends, evenings, and bank holidays
Why Join Us?
Be part of a dynamic, friendly team passionate about delivering unforgettable guest experiences
Enjoy comprehensive training and career development opportunities
Staff discounts and access to other company venues
Work in a unique environment combining tourism, hospitality, and retail
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