We are looking to recruit Patient Services Advisors to join our busy Reception/Telephone team in St Neots.
Facilitate affective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.
Main duties of the job
* Answering incoming calls, dealing with patientqueries and directing to the most suitable person/department
* Be able to cover all reception duties asnecessary
* Process appointment requests from patients foron the day and future appointments by telephone and in person
* Receiving patients and consulting with membersof the practice team
* Relaying information from the GPs to thepatients in a timely manner
About us
Lakeside Healthcare is a large GPpartnership that provides NHS care for around 170,000 patients acrossCambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made ofeight GP practices across 14 sites that are part of their local communities.
We work together as practices toprovide resilience, sharing learning and professional back-office supportservices.
Our most important asset is ourpeople, who provide care for our patients and help run our surgeries smoothly.We employ over 500 clinical and non-clinical staff, and we invest in trainingand developing to ensure that we retain and attract good quality staff who wantto stay with us and be part of our team.
We are proud of what we do andstrive to demonstrate our values of Caring, Respect, Quality and Teamwork ineverything we do.
The PatientServices Team are a highly motivated group of amazing individuals who strive tobring the best service possible to our patients.
The successfulapplicant should have experience of handling high volumes of telephone callsand a focus on customer service, ensuring the patient experience is seamlessand when issues do arrive they are dealt with politely and efficiently.
Job responsibilities
To provide general assistance to thepractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone.
For the full job description please see document attached.
Thank you.
Person Specification
Experience
* Customer Service Skills
* Experience of working in a busy and multi-functional team.
* Using Systm One (Clinical database)
* Experience of working within a GP Surgery
* A minimum of three years experience in a customer
* facing environment
* Experience of handling confidential information and data.
Qualifications
* Good Standard of Education
* Customer Service Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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